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FAQ - Your questions? We got answers!
How does Web Hosting work?
Website Hosting woks by providing technologies and services needed to host websites on the internet. Once the hosting company hosts your website, users can access and view the website through the internet from their computer. Websites are hosted, or stored on special computers called servers. A user connects to the server where your website is hosted on in order to view it. You need a domain to connect a user to your server.
What is an SSL Certificate?
SSL Certificates enable data encryption on the internet and allow data to be transmitted securely from a web server to a browser. With SSL, your website can use the https protocol and will display a padlock in end users web browsers to indicate the connection is safe and secure for the end user. SSL Certificates provide proper verification that a website is what it really claims to be.
I Already have a social media page, do I need a website?
It’s getting harder for businesses to connect with users on the platforms because there are now billions of users on social media today. For your page to be noticed, you have to spend a little bit more. While social media can help your business grow, you can not solely rely on the platform for your business to grow quickly, especially in the future. A website has and will always work for you as a hub to connect your clients to your social media profiles. Connect with us, and we shall offer you a free website that can quickly transform your social media profiles and your brand.
What kind of Hosting Plan do I need?
The first thing you need to do is figure out what kind of website you will be setting up. Are you planning to sell something online. In this instance, you need an e-commerce software that will make that happen. An Ultimate hosting plan with more web space and bandwidth would be suitable for this kind of website. If you just need a website to display your company information and contact details, then a Basic Plan can do.The type of website you want to run should determine what technology you need, in terms of software applications. After that you’ll want to consider how busy this website is likely to be and order to avoid risking downtime and site failure and there is higher usage.
What is a Domain Name?
A domain names is used to point to one or more IP addresses where your website is hosted. For example, the domain name ebaseafrica.com can represents one or more IP addresses, which are more like addresses to one or more of your houses. However, people can not easily remember an IP address. That is why domain names are used instead. For example, the domain name ebaseafrica.com can represent an IP Address such as 184.108.40.206 and 220.127.116.11.
How do I transfer my Website to your servers?
If your website doesn’t use MySQL databases, moving your site is very easy. Simply upload all your files to the main folder on our servers (public_html or www). However, the most convenient way to transfer your website’s files to us is using FTP. Connect to the account where your website is currently hosted and download the files locally to your computer. Then you have to upload them to your account’s main folder on our servers, setup your MySQL database and import your database files, if any. EbaseAfrica offers the web transfer service for free.
Can I host multiple domain names with my hosting account?
Yes, you can host multiple domains in a single hosting account depending on the hosting plan that you have selected. Our lowest plan can host upto 2 domains and 5 subdomains the highest plan can host unlimited domains. The following are some of the hosting features you benefit from our hosting Plans: UNLIMITED Domains, UNLIMITED Sub Domains, PRIVATE Name Servers, UNLIMITED MySQL Databases, Unlimited Add-on Domains, UNLIMITED Email Accounts, UNLIMITED cPanels, UNLIMITED FTP Accounts, Free Website Builder, Free SSL Certificate.
Do you offer a money-back guarantee?
Yes!! We do offer a 30-Day money back guarantee. But you are definitely not going to need it because there is no need for it. Our service is 99.9% satisfaction guaranteed. However, we do have a 30-Day money-back guarantee, also known as a satisfaction guarantee, which simply guarantees that we have to give a refund if any of our customers feel that they not happy or satisfied with our product or service.